Manage
Home Handbook
Renter's Information
Welcome to the MRE Home Handbook. Here, you’ll find everything you need to know for a smoother, better renting experience.
Prospective Renters
Garden Terrace
Botanic, Southbank
Home Handbook form
Booking an Inspection
We understand that life can be frantic and finding time out of your busy schedule to inspect a potential new home can be difficult.
Finding your next home should be an exciting process, not a stressful one. This is exactly why we provide Saturday, plus midweek inspections, as well as an online booking system that allows you to schedule an inspection at a time and date that suits you.
At MRE, inspections are necessary for your application to progress. Your application will not be processed until you — or someone on your behalf — inspects the property you have applied for. To schedule a time to inspect, click the ‘Inspect’ button on the property listing.
Applying with MRE
Found the home for you?
Applying for a home within the MRE network is seamless, secure, and easy. You can apply online in minutes. Simply click ‘Apply’ on the listing of a property that has caught your eye.
Building Information
Getting ready to settle into your new home?
We have got you covered!
You will find all the information you need about your new building below, including how to schedule your move-in and connect your utilities, as well as details about the Owners Corporation and the Building Management.
Showing the latest
A Apartments – 92-96 Albert Street, Brunswick East
See below information regarding A Apartments in Brunswick, including Owners Corporation details, move in information and how to connect your utilities.
Rental Market Update and Appraisal
Steve Fitzsimon – Director, Business Growth
Phone: +61 431 759 699
Email: steve.f@mre.today
Sales Market Update and Appraisal
Contact one of our trusted Sales Experts for a market update and appraisal.
Phone: +61 3 9829 2900
Email: sales@mre.today
Owners Corporation
Bluestone
Phone: +61 385 352 770
Email: info@bluestoneocm.com.au
Booking Your Move In
All residents must contact the Owners Corporation Manager to book their move in
Utility Connection
Electricity: Win Energy – 1300 791 970
Gas Cooktop & Hot Water: Origin Energy – 1300 304 688
Cold Water: Yarra Valley Water – 1300 304 688
Documents
Albert Tower – 38 Albert Road, South Melbourne
See below information regarding Albert Tower in South Melbourne, including Owners Corporation and Building Manager details, move in information and utility connection.
Rental Market Update and Appraisal
Memphis Middleton – Business Development Manager
Phone: +61 482 571 784
Email: memphis.m@mre.today
Sales Market Update and Appraisal
Contact one of our trusted Sales Experts for a market update and appraisal.
Phone: +61 3 9829 2900
Email: sales@mre.today
Owners Corporation
Bluestone Owners Corporation
Email: info@bluestoneocm.com.au
Phone: +61 385 352 770
Building Manager
Phone: +61 498 002 353
Email: alberttower@buildingmgr.com.au
Move In Information
You must contact the Building Manager to arrange a date and time to conduct any move.
Utility Connection
Electricity: Any provider of your choice
Gas Hot Water: Origin – 132 461
Cold Water: South East Water – 131 694
Documents:
Alto – 594 St Kilda Road, Melbourne
See below information regarding Alto apartments, including Owners Corporation and Building Manager details, move in information and key and fob order forms.
Rental Market Update and Appraisal
Steve Fitzsimon – Director, Business Growth
Phone: +61 431 759 699
Email: steve.f@mre.today
Sales Market Update and Appraisal
Contact one of our trusted Sales Experts for a market update and appraisal.
Phone: +61 3 9829 2900
Email: sales@mre.today
Building Manager
Darren Coyne (Facilities Management Victoria)
Phone: +61 467 641 659
Email: bmalto@fmv.com.au
Owners Corporation
Danielle Napoli (Procorp Australia)
Phone: +61 3 9999 9670
Email: danielle@procorpaustralia.com.au
Booking Your Move In
All residents must contact the Owners Corporation Manager to book their move in/out
Documents:
Key and Fob Order Form
Moving In and Out Information
New Resident Registration Form
Resident Information
Owners Corporation Rules
ARK – 253 Bridge Road, Richmond
See below information regarding Ark, Richmond, including Owners Corporation details, move in information and car stacker information.
Rental Market Update and Appraisal
Steve Fitzsimon – Director, Business Growth
Phone: +61 431 759 699
Email: steve.f@mre.today
Sales Market Update and Appraisal
Contact one of our trusted Sales Experts for a market update and appraisal.
Phone: +61 3 9829 2900
Email: sales@mre.today
Owners Corporation
Civium
Phone: +61 3 9676 9555
Email: brittany.tsandefskis@civium.com.au
Building Manager
Phone: +61 455 953 826
Email: arkbm@successproperty.com.au
Booking Your Move In
All residents must contact the Building Manager to book their move in
Documents
Move In Information
ARK OC Rules
Owners Corporation No 1 Model Rules
Owners Corporation No 1 Additional Rules
Car Stacker Information (Owners Corporation No. 2 Rules)
Origin Energy- gas hot water application
Renters Guide
Know the rules and your rights at every stage of renting in Victoria.
Victoria has some of the strongest rental protections in Australia, but renting can still be complicated. With one in three Victorians now renting, understanding your rental rights has never been more important.
The Renters Guide explains the rules and your rights at every stage of renting in Victoria, from applying for a property to moving out.
Whether you’re a first-time renter or have rented before, this guide provides you with the information you need to rent confidently.
Renters Guide – Consumer Affairs Victoria
For more information, view the Consumer Affairs Victoria website
Maintenance
Easy Reporting
Report by text, WhatsApp or email
Reporting Maintenance
We know that there will be times when general repairs and maintenance may need to be undertaken during your residency. All non-urgent repairs or maintenance should be reported via your tenancy portal login at my.kolmeo.com as soon as you notice the issue.
Here is where you will create a request provide specific information and attach images to assist us with troubleshooting the issue. Videos must be emailed directly to your portfolio manager for them to upload using a unique link. Note: You can upload a maximum of 5 photos to a Request
Please note all urgent maintenance during business hours to also call your portfolio manager once you have lodged the maintenance request.
Emergency Trades
If the situation is urgent and outside of business hours, including but not limited to: burst water services; blocked or broken toilet systems; a gas leak; dangerous electrical faults; or serious storm damage, download the information sheet below with our recommended trades to help. A full list of Urgent Repairs is provided on the information sheet. Remember to notify your Portfolio Manager immediately via email with all relevant photos and videos.
Real Tips: Maintenance Tips and Tricks
Minor maintenance issues can often be remedied with a quick fix you can do yourself. This can be quicker and easier than calling a professional, so we have compiled some helpful video instructions to show you how to take care of the most frequent maintenance issues you can fix yourself.
Need more info?
Get in touch