Melbourne Real Estate (MRE) is committed to providing exceptional experiences and quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
We collect some information automatically when you visit our website via third-party vendors such as Google Analytics. This is aggregated, information collected in an anonymous form and includes information such as the number, date and timing of visits to the website and the pages of the website visited frequently. This information is not personal information and collected for statistical purposes only.
You may also choose to provide us with personal information if, for example, you subscribe to our newsletter, send us questions through e-mail, register for an event or participate in our on-line activities. We may sometimes also use automatically collected information about you in conjunction with other data we have about you, including personally identifiable information you have voluntarily provided us.
Personal information that is collected by the MRE will be used by, and disclosed to, MRE employees, contractors or third-party vendors whose duties require them to use it in order to help MRE fulfil transactions with you or to otherwise help MRE provide goods and/or services to you. Such contractors may be located inside or outside of Victoria.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information that we collect include names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including testimonials, correspondence, by telephone and facsimile, by email, via our website www.mre.today, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Information we collect via the MRE website and social media/eUpdate channels
If you choose to engage with any of the services provided on our online channels, we collect information in two ways:
Information you provide (Personal Information). If you want to join our social media communities, we have access to your public profile, which may for example include your name and photo.
Information we get from your interaction with our services (aggregated information – collected in an anonymous form). For example, we may identify the type of device you use to access our services, age, gender and interests through third-party vendors such as Google Analytics, Facebook Insights and Twitter Analytics.
If you access social media/subscription channels such as Instagram, Facebook, LinkedIn, Google Reviews and YouTube, you should be aware that any information you post onto such media is available for the public to see. You should therefore check your individual privacy settings for profiles and accounts on social media networks and their privacy policies. MRE strongly recommends that you regularly check and configure the privacy settings for your profiles and accounts to make sure that you know what information you are making available and to which audience.
Sharing of personal information on MRE social channels, including through closed groups, is done on the onus of the individual posting. Any third-party personal information, including but not limited to email addresses and phone numbers, should be shared only with the express consent of the individual to whom the information pertains. The administrators of MRE social channels reserve the right to remove posts without consulting the poster where issues of consent or data privacy are deemed to be of concern.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
MRE will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
Melbourne Real Estate
Level 1, 12 Yarra Street, South Yarra, VIC 3141 email@example.com