Manage
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Tilly Gillan
Head of Property Services
A highly motivated professional with a swathe of industry experience, Tilly’s edge is expert knowledge of legislation and the ability to always attain the top echelon of service levels.
With team-leading skills, now empowering a team to implement superior management solutions for your property. With the work ethic and ambition to match a warm manner and outgoing personality, Tilly’s trump card is a sense of calmness in stressful situations to ensure any issues are resolved with both empathy and efficiency.
Tilly continues a career of excellence as a primed member of our team.
Tilly's contact details
Phone: +61 499 994 015
Email: tilly.g@mre.today
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MEET TILLY
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“MRE is by the far the best real estate I’ve been with. Shout out to Tilly, Sophie and Alex who have been nothing short of amazing with my 2 years renting with them. The communication and speed to rectify any issues I had with the property is nothing like I’ve experienced in the past with other real estates, and I really hope that the next property I rent will be back with them!”
Sarah Thomson
“Was a smooth and seamless process dealing with Serena initially and then Tilly who was able to efficiently complete the process, without any issue. Would definitely recommend MRE.”
Lendal Naidoo
“Really professional, great communication and always assisted in rental matters swiftly. Thanks Tilly and MRE.”
SM
“Tilly has exceptional customer service skills. She is attentive and intuitive; she listens to customers and works with them to get to the best result possible. Tilly is our new property manager, and she has been absolutely fantastic. We are interstate based owners which can be complex at times, but Tilly has been accommodating and is willing to work around our busy work and travel schedule. This is very much appreciated. We would really recommend Tilly to anyone.”
Marta Skrbis
“We have been leasing out our investment property through MRE for nearly 10 years. Tilly, our property manager, has been very proactive in securing the best possible tenant for our property for the best possible rent. I have recommended friends to MRE and will continue to do so.”
Mark Stewart
“In challenging times, she has demonstrated a high level of empathy and intuition together with outstanding communication skills to achieve optimum results for all parties. I have no hesitation in recommending both Tilly and MRE to anyone who requires highly professional service in both sales and property management.”
Cecily Haeusler
“I recently purchased a tennanted property on Elizabeth Street in Melbourne. Talisa managed the purchase confidently and Tilly managed the required departure of the tenants respectfully, in a time-frame convenient for the tenants & myself. Because these ladies acted in such a professionally confident and respectful manner it gave me the comfort of knowing things were getting done right - particularly in these unpredictable COVID times. Great job, I owe you drink if ever see you in the pub!”
“Tilly Gillan has been very attentive and helpful when started to take over in managing our property since July. Tilly has been able to accomodate and work closely with both owner and tenant and come up with solution especially during this pandemic and hard time faced by both parties.”
Regards, W
“I've dealt with two different agents and genuinely had great experience with both of 'em. They're helpful, convincing and respectful. Had wonderful experience. Tilly Gillan! Highly recommended.”
Kush Tarpara
“Tilly Gillan is the most patient and understanding agent whom I have ever encountered so far. Never get angry or upset and always deal with the issues with peace of mind.”
Cher Chen
“I have been most impressed with the services of my property manager Tilly Gillan. Her concise and timely communications, feedback, reporting and professionalism is unlike the services of any other agent I have used before. I highly recommend Melbourne Real Estate to any landlord seeking the ease of the complete management package they offer.”
Hazel Brown
“During difficult times, Tilly Gillan from MRE was super empathetic and understanding. She handled herself extremely professionally and made us feel like she genuinely had our best interests at heart.”
Erwin Santos
“Year after year Melbourne Real Estate never fails to impress me. I am very thankful to my amazing property manager, Tilly Gillan. She is highly professional, organised, helpful and has a great personality. Thanks so much for looking after me, Tilly. Keep up the good work! A big thank you also to my landlord, Stefan Albanese! He is simply amazing! All in all, I highly recommend Melbourne Real Estate to anyone who is either looking for a property to rent or to sell.”
Eleanor
“My property manager Tilly Gillan is the best property manager I've ever met. She is professional and has quickest response regardless any issue. If you are a tenant or a landlord trust Tilly she's the best! I have been with MRE for nearly 3yrs now no complaints at all :)”
Chae Sung Cho
“Very professional service and always respond in a timely manner! Tilly is so friendly, attentive, professional, and easy to deal with! A++++++”
Lu Lei
“Tilly Gillan is an outstanding manager - efficient, friendly, conscientious and thoughtful. We are very impressed by Melbourne Real Estate as a company. ”
Dennis Carroll
“Tily has been fantastic in managing my property. Her timely communication has been very effective and transparent. She is very efficient and always ensures that everything is followed through. I am very happy with her professionalism as a property manager.”
“Having rented out property for the past 16 yrs Tilly Gillan is by far the best property manager that I've had, you cannot fault her. One of the most efficient persons that I have known and nothing is too much trouble for her plus a lovely personality, all of which makes her a standout in her profession. Melbourne Real Estate are lucky that they have her working for them.”
L Murnane
“Both Tilly and Jeremy are extremely knowledgeable and helpful which is so important for us as first time landlords trying to navigate the rental market. The both of them, as well as the MRE team of agents, go above and beyond to help us secure a tenant for our city apartment in these difficult times which really helps lift a huge load off our shoulders. I highly recommend MRE to anyone looking for professional, friendly and knowledgeable real estate agents in Melbourne.”
Carene Chong
“Our property manager Tilly Gillian was very responsive and professional throughout our five years of MRE managing our property in Melbourne. Highly recommended.”
Stephen Shelton
“My experience with MRE has been really pleasant and extremely professional. I could tell even as a tenant that they have very high operating standards which is easily reflected into how efficient and thorough with the process. Their proactiveness to move things forward is a big plus for me! A big shout out to my property manager, Tilly Gillan for being an amazing manager! She has been extremely patient with me, never fails to ensure I have all the information I needed so that there's lesser communication going back and forth. What makes her stand out as a manager in my opinion was how empathetic she was during very trying times (when COVID-19 was at its peak), even though she may have a lot on her plate! A big thank you to you, Tilly! Will definitely miss you :)”
Yun Jia Lau
“This is the first time someone in real estate has made me feel compelled to write a review. Tilly Gillan is by far the best agent I have ever rented through and her attitude really stands out as impressive. She's extremely responsive and gets things done in a timely fashion every single time. Now that I'm moving out of my rental, I will miss having someone as good as her looking after my property needs. Best of luck, Tilly!”
Richard Heap
“Working for an Owners Corporation Manager I deal with property managers and Tilly Gillan is one of the best. She is always pro-active with any tasks that are due at her properties and every time is up to date with all enquiries. I wish there were more like Tilly.”
Vicki Daly
“Melbourne Real Estate are a professional team that achieve results. Very happy with the number of inspections that were arranged for our apartment resulting in a positive outcome of finding the best tenant for the property. Great communication throughout the process. Couldn't recommend more highly.”
Denise Kendall
“Tilly Gillan has managed my apartment since she joined MRE. I have been fortunate to have Tilly as an advisor during the past 18 months. She always gives an honest and realistic appraisal of prevailing market conditions which has enabled me to make important decisions relating to my property. I have no hesitation in recommending both Tilly and MRE to anyone requiring highly professional service in all facets of real estate in Melbourne.”
Cecily Haeusler
“My property manager Tilly has been astounding! She is quick, efficient and always has a resolution to any problems that may arise! I particularly want to commend her over the COVID period where the rental market has taken a hit. Tilly and her team persisted very professionally to find a tenant that would suit for when the current lease period expired. She was open and clear with communication giving me regular updates and advice. This gave me a sense of confidence and calm. I Would recommend Tilly and her team at Melbourne Real Estate.”
Hiran Davda
“Tilly was incredibly helpful and instrumental in making applying for and securing a tenancy an incredibly smooth process. Prompt, clear communication and a professional process gave me confidence that I'd chosen the right property and agency to find my new home!”
Kieron Verbrugge
“It was such a pleasure to deal with Tilly at MRE. Her punctuality and professionalism is the best I've ever experienced from a property manager. Having detailed property videos to view which accurately represented the property made such a big difference, particularly during lockdown.”
Cam Raw
“I rented a CBD apartment through Tilly Gillan. The place was lovely, and Tilly was always very friendly, responsive, and able to answer any questions I had. If she didn't know, she was up front and was able to follow up for me quickly and comprehensively. It was lovely! Cannot recommend Tilly and Melbourne Real Estate enough.”
Daniel Belts
“It’s been a great experience to gat my property managed via Melbourne Real Estate, especially for overstate property owner like myself who is based in Sydney. In particular, I would like to express my appreciation for the Senior Property Manager Tilly who looks after my property for all operational basis. She is always responsive to my emails and she provides regular updates on all matters relating to the renter, the property, fees etc. I would highly recommend Melbourne Real Estate to anyone who is interested in the rental business in Melbourne, as they provide services that are reliable for its property owners.”
Tina Lin
“Tilly has been a pleasure to work with. She is very efficient and professional.”
Gazza
“We have been really pleased with our property manager Tilly. Along with her professional and friendly approach, she has always followed up promptly with any questions we have had. We trust Melbourne Real Estate with our property.”
Paula Sachse
“Tilly was a great help and easy to communicate to in processing my application, throughout my lease time at the apartment she leased to me and all the way to the end of my lease :) Thank you for all your help and service all throughout!”
Bella Fransiska
“Tilly has been a huge help to me in managing my rental properties. She has always done a fab job, be it re-leasing of properties or property inspections. She has always given more than 100%. Big thank you.”
BrightMindz Academy
“Tilly has look after me since the lockdown 2021.She has been very helpful during this difficult times.Tilly would be a great assets to her current employee and she is very good at her job.Communication was clear and she always very understanding and fare and she try to resolve any problems occured.Future landlords this is someone you would want to trust in looking after your property.”
Lion's Fortress & Man Cave Barbershop
“Our rental experience has been great. Melbourne Real Estate delivers services in the interest of their clients, both renters and rental providers. They have property managers, like Tilly Gillan, who is an expert liaison for resolving matters between stakeholders.”
Zohaib Khan
“Dear Tilly Gillan, Thank you so much for your overwhelming help and support. You have been outstanding, persistent and gone over and above to help me through hard times during Covid-19 and financial difficulties, I wouldn’t have been cope as well as I did, without your compassion and consideration. Your immediate attention and response to maintenance issues and executing them so promptly is so refreshing from past experiences and handled so professionally. You’re an asset to Melbourne Real Estate and to whoever else around you. I wish you all the best for the future and stay safe and best wishes.”
Caine Preece
“Extremely satisfied with the services rendered by MRE. Having engaged their services for more than 5 years, they have proven themselves to be an excellent property management agency. Their agents (mine was Tilly Gillan) are well-mannered and cordial, patient and helpful, quick to respond to enquiries, and diligent in following up on maintenance issues without needing reminders. Certainly, there were some mistakes made by them along the way (no agency is perfect), but all of them were very quickly and professionally rectified. Happy and satisfied customer!”
W E Teng
“Just completed a rental application for a stunning 1b1b apartment with MRE. Robby (for reference check) and Tilly (the property manager) were extremely efficient in processing the documents. Special shout out to Tilly, who patiently explained everything to me on the phone. Definitely would recommend this agency to my friends.”
Isabella Hu
“I have been most impressed with the services of my property manager Tilly Gillan. Her concise and timely communications, feedback, reporting and professionalism is unlike the services of any other agent I have used before. I highly recommend Melbourne Real Estate to any landlord seeking the ease of the complete management package they offer.”
Hazel Brown
“Fantastic service Tilly from South Yarra Office has looked after our rental property in South Yarra for the past few years She is a fantastic communicator, always very thorough and keeps me updated via emails and phone calls I would use MRE again in the future and highly recommend them”
Jacqueline Cruickshank
“Thanks MRE team for such a smooth process of our new rental property! Tilly has been amazing to us, very responsive and promptly reply to our email enquires and provided us with all the helpful information.”
Sasina Purachatung